System Analyst
At Musoni we're looking for a System Analyst to join our team.
Full-time · Thailand
System Analyst (Asia)
At Musoni we're looking for a System Analyst to join our team.
As a rapidly growing company, the ideal candidate for this role is ambitious and motivated. We’re looking for fast learners with the ability to think strategically and creatively, especially those who enjoy working in a fast-paced environment. We like people who are flexible and have the ability to enthusiastically respond to new tasks and challenges.
Does this sound like you?
You have at least 3 years of work experience in System Engineer, Data Analyst or Level 2/3 support roles
You have completed a Bachelor Degree in IT studies or Computer Science
You have multi-tasking abilities
You have excellent time management and organizational skills
You have experience in basic administration of Linux machines
You have experience in using MySQL tooling
You are a good team player
You have excellent analytical skills
You have strong command of the English language
You have excellent communication and client-handling skills, with the ability to manage expectations and explain technical detail
The job holder will join our Customer Support team which is the day to day point of contact for any of our worldwide customers. His/her daily tasks range from digging into customer problems and monitoring our infrastructure. The successful candidate will be expected to:
Quickly and correctly assess customer requests (in line with SLA’s) and prioritize accordingly
Analyze customer requests and summarize them in a clear and concise way for different audiences (internal and external)
Proactively engage with other teams to manage customer needs and expectations
Proactively help the support team to achieve its goals
Identify and address internal knowledge base gaps or improvements
Musoni, a rapidly expanding fintech company with a strong social mission, aims to enhance financial inclusion, alleviate poverty, and uplift the lives of the unbanked. Our SaaS-based solution, the Musoni System, equips financial organizations with the necessary tools to cut costs, boost efficiency, and extend financial inclusion into rural areas where the majority of the unbanked population resides. Since 2013, Musoni has grown to serve over 73 organizations spanning 30 countries across Europe, Asia, Africa, and Latin/South America. Our platform empowers our partners to provide financial services to more than 2 million end clients.
Headquartered in Houten, Netherlands, we operate with an international team of dedicated and motivated professionals. Additionally, we have a subsidiary in Nairobi, Kenya, where a team of support and sales experts is based, while our Asia region clients receive support from our team in Myanmar.
The role will be based in Thailand. Only candidates with the right to work in Thailand will be considered. Musoni does not charge a fee at any stage of the recruitment process.
Do you want to join our team as our new System Analyst? Then we'd love to hear about you!