System Analyst

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System Analyst

At Musoni we're looking for a System Analyst to join our team.

Full-time · Nairobi, Kenya.

About the company

Musoni is a rapidly growing fintech with a strong social mission. Our goal is to expand financial inclusion, reduce poverty and improve the lives of the unbanked. The Musoni System is a SaaS-based solution and gives financial organisations the tools they need to reduce their costs, improve their efficiency and to drive financial inclusion into the rural areas where the majority of the unbanked live. Since 2013 Musoni has grown to serve over 70 organisations in more than 25 countries across Asia, Africa and Latin/South America. We enable our partners to serve over 1.7 million end clients with access to financial services.

Musoni is based in Houten, in the Netherlands where we work with an international team of enthusiastic and motivated people. Musoni also has a subsidiary in Nairobi (Kenya) where we have a team of support and sales people. We serve our Asia region clients from a team in Myanmar.

About the job

The job holder will join our Customer Support team which is the day to day point of contact for any of our worldwide customers. His/her daily tasks range from digging into customer problems and monitoring our infrastructure. The successful candidate will be expected to:

  • Quickly and correctly assess customer requests (in line with SLA’s) and prioritize accordingly
  • Analyze customer requests and summarize them in a clear and concise way for different audiences (internal and external)
  • Proactively engage with other teams to manage customer needs and expectations
  • Proactively help the support team to achieve its goals
  • Identify and address internal knowledge base gaps or improvements

About you

As a rapidly growing company, the ideal candidate for this role is ambitious and motivated. We’re looking for fast learners with the ability to think strategically and creatively, especially those who enjoy working in a fast-paced environment. We like people who are flexible and have the ability to enthusiastically respond to new tasks and challenges.

Does this sound like you?

  • You have at least 3 years of work experience in System Engineer, Data Analyst or Level 2/3 support roles
  • You have completed BSc in IT studies 
  • You have attained a KCSE mean grade B and above
  • You have multi-tasking abilities
  • You have excellent time management and organisational skills
  • You have B2 or above skill level in verbal and written English
  • You have experience in basic administration of Linux machines
  • You have experience in using MySQL tooling
  • You are a good team player
  • You have excellent analytical skills
  • You have excellent communication and client-handling skills, with the ability to manage expectations and explain technical detail

Note

The role will be based in Nairobi, Kenya. Only candidates with the right to work in Kenya will be considered. Musoni does not charge a fee at any stage of the recruitment process.

Apply for the job


Do you want to join our team as our new System Analyst? Then we'd love to hear about you!

Apply now